Tree Stands FAQ Order History Contact
What are the dimensions of the Heirloom™ Treestand?
How large a tree will the Heirloom™ Treestand hold?
Can the Heirloom™ Treestand hold an artificial Christmas tree?
Is it easy to set-up the Heirloom™ Treestand?
Is a rotating tree stand more likely to tip over?
How many lights can be used?
How can the Heirloom™ Treestand's electrical outlets be used?
What type of music box does the Heirloom™ Treestand have?
Does the Heirloom™ Treestand still rotate smoothly if you use many ornaments?
Can I operate the lights, music and rotate switches separately or in any       combination I choose?
What is your return policy?
What is your warranty?


What are the dimensions of the Heirloom™ Treestand?     Top
Like the original, the Heirloom™ Treestand is 19" in diameter and 7.5" tall. The Treestand weighs 14.5 pounds.

How large a tree will the Heirloom™ Treestand hold?     Top
Unlike other stands that are designed specifically for artificial trees, the Heirloom™ Treestand is the only rotating, musical Treestand designed to hold a real tree or, if you prefer, an artificial tree. Either type of tree is easily accommodated. The maximum recommended tree height is 10 feet or approximately 75 lbs.
The Heirloom™ Treestand has a low, sturdy profile. Together with the 19-inch diameter of the round, metal base, the Heirloom™ provides excellent stability.

Can the Heirloom™ Treestand hold an artificial Christmas tree?     Top
Yes, it can hold either a real tree or an artificial tree. Simply center the real tree or the tree pole in the stand and tighten the eyebolts firmly and uniformly. For an artificial tree, place the three (3) adapters provided with the Treestand on the eyebolts and tighten as described.

Is it easy to set-up the Heirloom™ Treestand?     Top
Yes! Place the Christmas tree in the stand. A firm anchor is provided when the tree trunk rests on the four-prong spike at the base of the well. Tighten or loosen opposite eyebolts until the tree stands straight. The eyebolts are purposely blunted to push the tree into position and grip it like a vise.
The U.S. Department of Agriculture recommends tapering the base of the trunk about an inch above the original cut to aid in the absorption of water. The bottom of the Well is 2.7" in diameter, gradually increasing to 6.25" in diameter at the top of the Well. Taper the base of the trunk accordingly. For your personal safety, please always exercise extreme caution when sawing the bottom of the tree trunk.
Note: Always use proper hand and eye protection when handling your Christmas tree.
The conical self-centering tree well in the new Heirloom™ Treestand is somewhat larger than the original. This helps in two ways: a) the larger well means the Heirloom™ Treestand can hold more water and b) the base of the tree will fit more readily in the bottom of the well. Keep the water reservoir filled for a fresh, green, more vibrant tree.

Is a rotating tree stand more likely to tip over?     Top
No, it's not. The full 19-inch diameter of the Heirloom™ Treestand base hugs the floor to make it as sturdy as possible. A three-legged stand would have to have a diameter almost twice as large to equal the Heirloom™ Treestand's stability. In addition, the weight of the Heirloom™ Treestand base has been increased to further enhance stability.
To prevent tipping, use a hard, flat, level area of flooring for placement of the Treestand. Do not exceed the recommended tree size. Do not pull on the tree branches or on the Heirloom™ Treestand power cord.

How many lights can be used?     Top
The electrical current limit is designed to provide bright lighting at a safe current load. The following examples are intended only as a general guide. Actual current loads will vary depending on line voltage. Please exercise caution whenever dealing with electricity.
There are three (3) electrical outlets on the Heirloom™ Treestand-two on the rotating Shell and one in the stationary Base. The electrical outlet in the Base is located on the side opposite the power cord near the rim of the Shell.
As a safety precaution under UL guidelines, there is a switch operated 12-amp circuit breaker located on the ground side of the Switch Box between the "ROTATE" and "MUSIC" switches. Note: this circuit breaker switch will not operate unless tripped by a current overload condition. Do not try to force this switch under normal operating conditions.
The lit bulbs on the light strings, Treestand rotation, music box operations, and accessories such as an electric train all contribute to the total electrical current drawn by the treestand. The total electrical current demand cannot exceed twelve (12) amperes.
Maximum Power: V x i 120 volts x 12 amps 1440 Watts
Maximum Current P/V: Less than 12 amps  
EXAMPLE ONE
An 8 foot Christmas tree using 5 strings of small, white lights
(5 strings) x (100 bulbs/string) x (1.2 watts/bulb) = 600 Watts or 5 Amps
+
Rotation of the Christmas tree = 0.2 Amps
Assume a maximum load of 75 pounds (tree and decorations)
+
Operation of the Music Box = 0.13 Amp
+
Operation of an electric train = 2.0 Amps
Total electrical current for this example = 7.33 Amps

Note that 10 strings of these small, white lights would draw
(10 x 120 Watts) / 120 Volts = 10 Amps
EXAMPLE TWO
An 8 foot Christmas tree using 8 strings of C-7 bulbs
(8 strings) x (25 bulbs/string) x (5 watts/bulb) = 1000 Watts or 8.34 Amps
+
Rotation of the Christmas tree = 0.2 Amps
Assume a maximum load of 75 pounds (tree and decorations)
+
Operation of the Music Box = 0.13 Amp
+
Operation of an electric train = 2.0 Amps
Total electrical current for this example = 10.67 Amps

Note that 10 strings of these C-7 bulbs would draw
(10 x 125 Watts) / 120 Volts = 10.42 Amps

How can the Heirloom™ Treestand's electrical outlets be used?     Top
There are three (3) electrical outlets on the Heirloom™ Treestand-two on the rotating Shell and one in the stationary Base. The electrical outlet in the Base is located on the side opposite the power cord near the rim of the Shell.
As a safety precaution under UL guidelines, there is a switch operated 12-amp circuit breaker located on the broad side of the Switch Box between the "ROTATE" and "MUSIC" switches. Note: this circuit breaker switch will not operate unless tripped by a current overload condition. Do not try to force this switch under normal operating conditions.
These receptacles provide convenient connection points for strands of tree lights and accessories such as lighted display houses. The two-prong outlet in the Base is ideal for plugging in a color wheel or the transformer of an electric train whose track rests on the floor around the tree stand.
The two receptacles on the rotating Shell and the outlet in the Base deliver electricity when the "LIGHTS" switch on the switchbox is in the "ON" position. Electrical contact is maintained inside the Treestand so the receptacles can provide electricity even when the tree is rotating! Note: The Heirloom™ Treestand comes with clear plastic receptacle safety covers in place. We recommend that the safety covers be retained in any unused receptacles.

What type of music box does the Heirloom™ Treestand have?     Top
The Heirloom™ Treestand plays two different, classic holiday melodies, "Jingles Bells" and "Silent Night" using separate cylinder-type music movements.
The music movements have been designed to provide years of listening pleasure. As with any music box, its mechanism is a delicate instrument best Boxd for reasonable periods of operation (e.g. less than two hours of continuos play). When switching the music off, it is advisable to stop the music at the end of the tune as this will effectively release the pressure of the harp fingers on the music cylinder prongs. This procedure is especially important to follow when storing the Heirloom™ for the next season.
Please do not attempt to service the Heirloom™ Treestand yourself. Opening the unit will void the Warranty. Write to Vintage Christmas and Holidays, LLC. for assistance at www.vintageholidays.com or call 1-708-576-8352. We will be glad to help.

Does the Heirloom™ Treestand still rotate smoothly if you use many ornaments?     Top
Yes! The robust drive motor provides smooth, quiet rotation of the tree and accessories. The Heirloom™ will rotate at a speed of approximately one revolution every 2 minutes.

Can I operate the lights, music and rotate switches separately or in any combination I choose?     Top
Yes! All of the switches can be turned on in any combination. For example, "LIGHTS," "MUSIC," "ROTATE" can all be "ON" or just the "LIGHTS" switch can be activated for a stationary, lighted tree. The choice is yours.

What is your return policy?     Top
Vintage Christmas and Holidays, LLC. (VCH) wants you to be completely satisfied with your purchase. if you are not, call us at 1-708-576-8352 to obtain a Return Authorization Number that will allow you to return the product for a full refund, subject to the terms of this Return Policy.
Our Return Policy is as folllows:
Non-defective products may be returned wtih valid proof of purchase within 10 days of store purchase or receipt via shipment. (See our Limited Warranty for information regarding defective products.)
Call us at 1-708-576-8352 to obtain a Return Authorization Number (RAN). Please Note! VCH cannot accept products returned without a proper RAN, or otherwise not in accordance with this Return Policy.
All original packaging material must be retained and included with the returned item regardless of any damage to the packaging. Upon receipt and inspection of the returned product, VCH will issue a refund of the purchase price of the product.
A returned product must be shipped via Federal Express with insurance for the full amount of the purchase price. Please note that you are wholly responsible for the safe return of the VCH product and all shipping costs.
Return to:
Vintage Christmas and Holidays, LLC.
9838 S. Hamlin
Evergreen Park, Illinois 60805

What is your warranty?     Top
Vintage Christmas and Holidays, LLC. ("VCH") warrants this product to be free from defects in workmanship and material, under normal use and conditions, for a period of three (3) years from the date of purchase. This warranty extends only to the original purchaser. VCH's obligation under this warranty is limited to replacing or repairing, at VCH's option, the product at a VCH authorized service center. All products for which a warranty claim is made must be received by VCH at9838 S. Hamlin, Evergreen Park, Illinois 60805 with all freight and other transportation charges prepaid, accompanied by sufficient proof of purchase. This warranty does not extend to any product or damage to a product caused by or attributable to freight damage, abuse, misuse, improper or abnormal usage, connection to an improper or inadequate voltage supply, repairs not provided by a VCH authorized service center, products used for commercial or rental purposes, or to products used as store display models. No other warranty beyond that specifically set forth above is authorized by VCH.
VCH is not responsible or liable for any indirect, special or consequential damages arising out of or in connection with the use or performance of the product or damages with respect to any economic loss, loss of property, loss of revenues or profits, loss of enjoyment or use, or other consequential damages of whatsoever nature. Some states do not all the exclusion or limitation of incidental or consequential damages. Accordingly, the above limitation may not apply to you.
This warranty is valid only in the United States and grants specific rights. You may also have other rights which vary from state to state.
For assistance, call Vintage Christmas and Holidays, LLC. at 1-708-576-8352.